Our establishment guarantee

We grow our plants ourselves and stand behind them. If a bare-root plant from our nursery does not take root despite proper planting and care, we will refund the purchase price of that plant.

• for bare-root plants from our delivery
• that have been planted out in the open ground - not in a pot, tub or planter
• with an invoice paid on time.
• clematis are excluded

Until 15 July of the growing year following delivery. Please contact us by that date.

In all countries to which we deliver.

A voucher for the purchase price of the plant that did not take root, redeemable across our entire range. We cannot promise a replacement delivery of the same variety - roses and woody plants are not available in every variety at all times.

We need two photos, otherwise we cannot assess the guarantee:

• at planting - and the points of our planting instructions must be recognisable in it
• when the damage occurs - the plant in its location

Please read our planting instructions before planting. What is written there is not a recommendation but the condition under which the guarantee applies.

Write to us stating your invoice number, which variety is affected, and attach the two photos. You do not need a customer account for this.

This guarantee is a voluntary additional service. Your statutory rights in the event of defects exist independently of it and are not restrictedby this guarantee. You can assert them at any time without incurring any costs.

Schmid Gartenpflanzen, address as in the legal notice.